Frequently Asked Questions
How to choose the right size?
Our size chart is listed in both US and Euro sizes, but most importantly we list measurements in centimeters and inches. Please measure your child's foot and choose the nearest size to that measurement. If it falls between sizes we recommend choosing the larger size. We include about 1/4" wiggle room for toes in both our baby and toddler size chart and our little kid's size chart.
We offer free standard shipping on orders over $35.00. Transit times vary, but generally shipments arrive in 3-6 days. Shipments to Alaska, Hawaii and APO/FPO can take 10-14 days. Currently we only ship within the United States, but please let us know if you are interested in International Shipping.
We also sell our shoes on Amazon and they are "Prime" Eligible, so check out mar&teo on Amazon.
We accept returns of unused, unworn merchandise for 30 days. We offer returns on regular priced items only - unfortunately sales items cannot be returned.
At this time we don't offer pre-paid return shipping; you will be responsible for shipping costs to return an item (we're working on this part!). Please return merchandise in original packaging to: mar&teo PO Box 17696 Boulder, CO 80308.
*If you are shipping an item over $75.00, you may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive a returned item.
At this time we are unable to process exchanges (also working on this!). Please return your item and place a new order for the desired item or size.
Once your return is received, we will send you an email to notify you that we received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Credits can take up to 2 weeks to appear on your billing statement.
If you haven't received a refund please contact firstname.lastname@example.org. We can provide you a status update so you can check with your bank or credit card company as well.
We will never share your information with any third party; we don't sell customer information! We won't contact you unless you actively sign up for our newsletter or there is an issue with your order.
Why mar&teo Shoes?
Foot health provides a foundation for physical development and shoes that allow for natural movement are essential for healthy feet and strong bodies. Our shoes encourage lots of play and movement! As children become full time walkers (and runners and jumpers) their bones, muscles and joints are affected daily by the shoes children wear - shoes need to keep up with them and carry them through long adventures! Learn more about "Little Feet".
- What Makes a mar&teo Shoe?
- Soft, natural vegetable tanned leather for breathability and stretch
- Soft, flexible and lightweight with spacious round toes box to allow toes to wiggle and stretch
- Secure attachment to the foot (adjustable Velcro strap - no buckles or laces) and soft, padded edges
- Flat, super flexible sole (no heels or platforms); natural rubber and suede provide grip and traction
- Hand sewn and assembled in Brazil
- Who is mar&teo
We know we did the who, what, why backwards! We are a small, independent company owned by a husband and wife team (read more About Us). We love working and creating together (really) and we love good quality shoes and modern designs that are fun, functional and allow for lot's of fun family adventure and play!
- Our Factory
As citizens of a larger world we have so many choices in how we shop and what we look for. When we looked at manufacturing we made a choice to partner with a business in Brazil known for its craftsmanship and excellence in both the product they make and the way they treat their employees. We think it is important to know where our shoes come from and the people who craft them.